My generation has changed the way they communicate through email.(followers on facebook)Social networking was the next major shift in communication.A new type of communication is emerging due to the explosion of internet users. Many young adults are moving from social media platforms like Facebook to more private networks such as Telegram, Slack, and WeChat for daily communication.click here
The rapid rise of messaging apps is a clear indicator of the variety of communication tools available to the next generation of internet users.
These apps add complexity and variety to small businesses’ already extensive marketing landscape.
Growth of Facebook Messenger and WhatsApp Messaging apps
Inquiring minds are eager to learn:
Is Facebook Messenger a blip or a natural phenomenon?
- WhatsApp: Is it just a passing fancy or a real thing?
- Slack is another option. This is the latest marketing trend?
- Snapchat’s self-destructive messages are now mainstream. According to reports, the number of users has reached 100 million.
Take a look at the numbers.
Facebook Messenger boasts over 900 million monthly active Facebook Messenger users.
Every month, over 1 billion messages are exchanged between Facebook Messenger users and businesses/Business Pages users.
- Facebook buys WhatsApp free texting app WhatsApp worth $19 billion
- More than 2.5 billion people have at most one messaging app installed
- In just a few years, 3.6 Billion people will have a messaging application installed
- 49% of smartphone users aged 18-29 use messaging apps
- WhatsApp users spend an average of 200 minutes per week using the service. In 2015, they sent more than 7 trillion messages.
- Flurry market research firm estimates that free messaging apps such as KakaoTalk and Viber now boast an astounding 3 billion combined users.
These numbers are not enough to convince you that messaging apps are essential. Here’s a chart.
The user base of top chat apps and social networks is greater than that of all four.
People are more likely to use the Facebook Messenger app than social networks.
Understanding Facebook Messenger
Facebook claims to have one-sixth of the world’s population as its users, which makes it the most extensive single communications network ever.
The company plans to transform its mobile Messenger service into an open platform that can host other apps (chatbots), making it less necessary to click away.
This is very similar to AOL but on a much larger scale.
You can use the Messenger app to:
1 – Reach out to friends wherever you are
Use your data plan to text your friends and receive a free SMS
You can reach out to friends via their smartphones and the internet so that they don’t miss your messages
Find out who has read your notice and who hasn’t
2 – You can easily message your friends or start a conversation in a group.
Send photos, videos, and stickers to others
In discussions, including friends of friends
All your essential group conversations are available in one location
3 – Get to the point with your messages
You can access your messages and chats anywhere you log in to Facebook.
You can get push notifications for your tablet or phone free of charge to receive each message as soon as it arrives.
With in-app notifications, quickly switch between conversations.
Facebook believes Messenger can be a primary channel for businesses to communicate with customers. It will replace 1-800 numbers with a mixture of artificial intelligence, human intervention, and customer service. Facebook encourages developers to build chatbots for its Messenger platform.
Facebook chat could be the next frontier for marketing. Although I don’t recommend you rush to find the next trend, I encourage you to understand the social media shift.
You can download Facebook Messenger here if you haven’t yet tried it.
- Windows
- Mac
- Mobile
- Andriod
Chatbots for Businesses
Chatbots are a vital component of messaging and social media apps. A chatbot demonstrates intelligent automation. They “live” in the messaging apps and automate daily tasks (e.g., ordering pizza, finding recipes or delivering news, 3D printing, etc.read more
Chatbots are a service that is powered by rules and can be accessed via chat interface (Facebook Messenger (Siri), WhatsApp, Slack), iPhone (Siri), Slack), etc. They can converse with people and have human characteristics. Artificial intelligence is used to interpret conversations from real people.
ChatBots are popular because of widespread consumer fatigue with apps.
Consumers today spend over 85 percent of their smartphone time using native apps, while the majority of their time (84%) is spent using five non-native applications they downloaded from the App Shop. According to a Techcrunch survey.
The idea behind the app is not to create new apps but to improve on the ones people already use.
Siri, the iPhone assistant, is probably the most familiar example of a chatbot you have ever used. Siri will answer your question by asking you a question. Chatbots in Slack and most messaging apps work in the same way.
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